Refund policy

1. RETURN PROCESS

(a) To request a return, please contact us at:

(b) If your return is approved, we will provide instructions for returning the Product.

(d) Refunds will be processed to the original payment method within a reasonable time after the returned Product has been received and inspected.

2. CHANGE OF MIND RETURNS

(a) We offer refunds for change-of-mind returns within 21 days of delivery.

(b) We do not offer exchanges for change-of-mind.

(d) To be eligible for a change-of-mind return, Products must:

(i) be returned within 21 days of delivery;

(ii) be in their original condition;

(iii) be returned in their original packaging with all tags, labels and accessories included;

(iv) not be damaged, marked, altered or soiled; and

(e) The following Products are not eligible for change-of-mind returns:

(i) sale, clearance, promotional or discounted items;

(ii) personalised, customised or made-to-order Products;

(iii) Products marked as "Final Sale"; and

(iv) gift cards.

(f) A $12AUD return shipping fee will be deducted from your return total once your return has been processed and the original shipping charges paid on the order are non-refundable.

(g) Returns that do not meet the above conditions may be declined and sent back to the customer at their expense.

3. FAULTY, DAMAGED OR INCORRECTLY SUPPLIED PRODUCTS

(a) Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

(b) If you believe a Product is faulty, damaged, defective or incorrectly supplied, please contact us as soon as reasonably practicable after receiving the Product.

(d) Where a Product is found to have a major failure or otherwise does not comply with a consumer guarantee under the Australian Consumer Law, you will be entitled to the remedies available under the Australian Consumer Law, which are detailed in our trading terms and conditions listed here: https://christmaswonder.com.au

(e) Where a return relates to a Product that is faulty, damaged or incorrectly supplied, we will cover the reasonable cost of return shipping.

4. CANCELLATION OF ORDERS

(a) Orders may only be cancelled before dispatch and with our approval.

(b) Once an order has been dispatched, it cannot be cancelled and must instead be dealt with in accordance with this Policy.

5. COMPLAINTS ABOUT PRODUCTS

(a) If you are not satisfied with our Products and you wish to make a complaint, you may contact:

(i) Email: elf@ChristmasWonder.com.au

(b) We will endeavour to acknowledge your complaint within 5 Business Days and investigate the matter promptly.

Updated July 2026