Shipping policy

1.     ESTIMATED DELIVERY TIMEFRAMES (AUSTRALIA)

The following estimated delivery timeframes apply to orders submitted on Business Days (Monday–Friday) before 12pm AEST. Timeframes are indicative only.

Queensland
Brisbane Metro:             1 – 2 Business Days
QLD Regional Areas:     2 – 5 Business Days

New South Wales
Sydney Metro:               1 – 3 Business Days
NSW Regional Areas:    2 – 5 Business Days

Victoria
Melbourne Metro:         2 – 4 Business Days
VIC Regional Areas:      3 – 6 Business Days

South Australia
Adelaide Metro:             2 – 5 Business Days
SA Regional Areas:        2 – 6 Business Days

Western Australia
Perth Metro:                   4 – 7 Business Days
WA Regional Areas:       4 – 10 Business Days

Tasmania
Hobart Metro:                 2 – 5 Business Days
TAS Regional Areas:       3 – 7 Business Days

Australian Capital Territory
Canberra Metro:             2 – 4 Business Days
ACT Regional Areas:      3 – 6 Business Days

2.     SHIPPING COSTS

We offer the following delivery options, subject to availability and destination:

(a)    Free standard shipping: Free Parcel Post on orders of AUD $120 or more (product value after any discounts, excluding postage).

(b)    Orders under AUD $120: Parcel Post is calculated at checkout based on your address and parcel size.

(c)    Express Post: Available on all orders and calculated at checkout.

3.     DISPATCH

(a)    We will use best endeavours to dispatch orders received:

      (i)    prior to 12pm on a Business Day, on the day that the order is received;

      (ii) after 12pm on a Business Day, on the following Business Day.

(b)     We do not guarantee that your order will be delivered by a particular time or date after your order is placed.

(c)     If a Product is unavailable at the time of order, we may notify you that the Product is unavailable and require a new order once stock becomes available.

(d)     If You are not available at time of delivery, Products may be left at Your nominated delivery address where authority to leave applies. Where authority to leave does not apply, delivery arrangements will be determined by the carrier.

(e)    We utilise varied courier services such as Startrack & Australia Post.

Updated August 2026